The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Free parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Free parking
24-hour reception
Pets allowed
24-hour security
Luggage storage
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key access
Sports & Fitness
Wind surfing
Hiking
Golf course
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Board games
Children's menu
Spa & Leisure
Live entertainment
Leisure/ TV room
Room features
Heating
Terrace
Garden furniture
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Mermaid Street,
Rye,
United Kingdom,
East Sussex
Map view
Mermaid Street,
Rye,
United Kingdom,
East Sussex
City landmarks
Church
The Church Of Saint Michael's
1.2
km
Nature reserve
Rye Harbour Nature Reserve
3.0
km
Church
St Thomas The Martyr Church
3.3
km
Back Lane
Winchelsea Court Hall Museum
3.3
km
Church
All Saints Church
3.5
km
Winchelsea TN36 4EN
Spike Milligan's gravestone
3.3
km
2 Watch Cottages/The Ridge
Rye Harbour SSSI
3.5
km
Beach
Camber Sands
4.9
km
Castle
Camber Castle
16.1
km
Nearby
Museum
Rye Castle Museum
290 m
Church
St Mary's Church
170 m
Museum
Rye Heritage Information Centre
150 m
Museum
Lamb House
70 m
Corner Landgate & Tower Street
Landgate
410 m
Mermaid Street
Mermaid Street
40 m
Church
St Anthony of Padua Roman Catholic Church
110 m
Gallery
Rye Art Gallery
220 m
Gallery
Art and Soul Gallery
170 m
Gallery
The Purdie Gallery
220 m
105 High Street
Ethel Loves Me
210 m
18-20 Rope Walk
Glass Etc
330 m
Rock Channel
Bridgepoint Rye
360 m
Rye Harbour Nature Reserve
Martello Tower
570 m
Restaurants
Marino's Fish Restaurant and Takeaway
120 m
37 The Mint
Pasty Presto
240 m
7 Le Pollet
The Mariners
200 m
15 High Street
Coterie Tea Rooms
220 m
15 High Street
Jempson's Cafe
230 m
45 Cinque Ports Street
Cinque Ports Arms
250 m
26 Cinque Ports Street
Rye Waterworks Micropub
410 m
Tower Street
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Historical Charm
Friendly Staff
High Noise Levels
Low Beams
7.8/10
Very good
Rooms
7.3
Location
8.7
Service
8.6
Dining
7.3
Guest reviews
7.8/10
based on 10 reviews
4.5/5
based on 1564 reviews
9.0
9.0/10 based on 1930 reviews
#1 of 9 hotels in Rye based on Tripadvisor
George
United Kingdom,
February
2024
7.6/10
My stay at the hotel had its ups and downs. The location was perfect for exploring the town attractions and nature reserves, but the room was small and uncomfortably warm. The service, however, was top-notch with attentive and friendly staff. Dining left something to be desired despite the exceptional value. Overall, a mixed experience with great location and service but room comfort could be improved.
Rooms
5.0
The room, unfortunately, was small and too warm even with the fan on continuously. The shower room was tiny and hot.
Service
9.0
The staff were really helpful, friendly, and added to our stay experience.
Location
9.0
The hotel's location couldn't be better for exploring town attractions and nature reserves.
Dining
7.0
The dining experience, while not fine dining, offered exceptional value despite delays.
Facilities
Robin
United Kingdom,
January
2024
7.6/10
The hotel is nestled in the heart of old Rye, offering a charming historical setting. The rooms balance rich history with modern comforts, though some could be of better quality. The service provided has its shining moments with friendly and helpful staff, even if not consistently so. The location is ideal for exploring the cobbled streets of old Rye, yet connectivity issues marred the experience. Dining experiences were elevated by attentive and jovial staff, albeit with some positioning challenges. Overall, a mixed bag of experiences in a quaint historical setting.
Rooms
7.0
The room I stayed in was steeped in history without compromising on modern comforts. However, I did notice some discrepancies in quality between rooms.
Service
8.0
The staff, particularly the assumed manager, displayed a pleasant and friendly attitude, although there were occasional lapses in attentiveness.
Location
8.0
The location couldn't be more perfect, set in the enchanting cobbled streets of old Rye, allowing for an immersive historical experience. Unfortunately, there were connectivity issues that hindered the overall stay.
Dining
7.0
Dining at the hotel was a mixed experience. The service from staff members like Glenn and his assistant was excellent, but there were some challenges with seating arrangements. The food, while good, was not exceptional.
Facilities
8.0
The facilities at the hotel were sufficient, offering what was expected for a comfortable stay in a historical setting.
Martin
United Kingdom,
December
2023
8.2/10
If you're looking for a modern room equipped with everything you need but not just an ordinary box to sleep in, this might not be the best choice. The hotel needed updating and the rooms were very hot despite having a fan. On the bright side, the service here is fantastic, especially with Glenn looking after our large party for my brother's big 50th celebration. The local produce influenced menu was excellent, albeit possibly a bit fussy but still delicious. The location is fabulous, with a quiet street setting near the station, bus stops, and shops. The dining staff are welcoming and knowledgeable about the hotel's history, and the dishes offered were of high quality. Despite being busy, the dining experience was very good. Sadly, there are limitations in parking here, and you may find yourself slightly inconvenienced. Overall, a positive experience with minor inconveniences.
Rooms
7.0
The rooms needed updating and were very hot despite having a fan.
Service
9.0
The service, especially by Glenn for our special occasion, was fantastic. The local produce menu was excellent, although a bit fussy. The staff, including all the waiting staff, were very friendly and accommodating.
Location
9.0
Given where the hotel is located, the spot is fabulous. It's perfect on a quiet street near the station, bus stops, and shops.
Dining
8.0
The dining staff were welcoming and knowledgeable. The dining experience was very good, despite being a bit busy.
Facilities
8.0
The facilities were well-maintained and ensured customers' safety.
Arthur
United Kingdom,
December
2023
7.4/10
The hotel had all the facilities needed with comfortable four poster beds but could have been cleaner, mainly dusty. The service was top-notch with staff who could not do enough for you, and Glenn was the star of the show. The location was brilliant, right in the town center with free parking in Rye. The dining experience was a mixed bag, with limited but satisfying options. The facilities were adequate for a pleasant stay.
Rooms
7.0
The rooms had all the facilities needed with comfortable four poster beds but could have been cleaner, mainly dusty. However, they offered modern facilities and fans around the hotel or to our room.
Service
9.0
The service was outstanding, with staff who could not do enough for you. Glenn stood out as the star of the show, always holding their cool despite constant requests from our more senior travelers to be almost spoon-fed.
Location
8.0
The location was brilliant, right in the town center with free parking in Rye. It was great to have everything within reach, and the patio heaters provided an option for dog owners to relax with their pets.
Dining
6.0
The dining experience could have been more inviting, but we left with a full belly. The menu options were somewhat limited, and a solid poached egg on burnt toast was a disappointment.
Facilities
7.0
The facilities were sufficient for our needs, from helping with parking to ice buckets, and we enjoyed a wonderful smoked haddock for breakfast.
Anthony
United States,
October
2023
8.4/10
Staying at the hotel was a delightful experience. The charming rooms, overlooking Mermaid Street, with its huge carved Caen stone fireplace, created a cozy atmosphere. However, the small and outdated bathroom was a bit of a letdown. The service was exceptional with friendly and knowledgeable staff eager to share the history of the Mermaid Inn. The location was wonderful, offering beautiful views from the outdoor terrace and easy access to the train station. The dining experience was of a very high standard, with delicious and copious meals, though the inability to cook a poached egg stood out. Overall, a lovely stay with a few minor room-related drawbacks.
Rooms
8.0
The charming rooms were a lovely addition to the experience. However, the small and outdated bathroom was a minor inconvenience.
Service
9.0
The staff were very friendly and knowledgeable, adding to the welcoming atmosphere of the stay.
Location
9.0
The hotel's location was wonderful, providing beautiful views and easy access to the train station.
Dining
8.0
The dining experience was of a very high standard, offering delicious and copious meals. However, the inability to cook a poached egg was a slight disappointment.
Facilities
8.0
The facilities were well-maintained, adding to the overall comfort of the stay.
Alex
United States,
October
2023
8.4/10
My stay at the hotel was a mix of positives and negatives. The rooms, although a bit small, were clean and comfortable, providing a lovely experience with a very comfy bed. The location was excellent, right in the heart of Rye, offering a historic setting with convenient access to boutique shops and charming tea rooms. The dining experience was of a high standard, although slightly on the expensive side for what was offered.
Rooms
8.0
I found the rooms to be cozy and clean, providing a comfortable stay despite their smaller size. The creaky floorboards added to the charm of the old building.
Service
9.0
The staff, including Pat, Sam, Brandon, Ina, and the two young lads, were exceptionally helpful and friendly throughout my stay. They assisted with my baggage and made me feel welcome.
Location
9.0
Staying at the hotel on beautiful cobbled Mermaid Street was a delight, offering a peaceful retreat in the middle of Rye. The proximity to boutique shops and scenic walks by the sea and nature reserve added to the overall charm.
Dining
7.0
The dining experience at the hotel was impressive, with a variety of breakfast options available. Although the quality of the food was good, the asking price felt a bit on the higher side.
Facilities
9.0
The hotel facilities, including room service, dry cleaning, housekeeping, and laundry services, were top-notch, enhancing the overall guest experience.
Ben
United Kingdom,
October
2023
8.6/10
I found the hotel to be a cozy and comfortable stay for me, my partner, and our dog. The room, although the smallest in the hotel, was spotless and had a washbasin within the bedroom, making it very convenient. The service was top-notch, with staff being unfailingly helpful and professional. The location was perfect, being a short walk to Mint Street and full of history and character. The dining experience exceeded our expectations in terms of seating, choice, and service. Overall, a great value for money stay with a few minor inconveniences.
Rooms
8.0
The room was really cozy and comfortable, despite being the smallest in the hotel.
Service
9.0
The staff were so welcoming, friendly, and helpful throughout my stay, from the receptionists to the restaurant staff.
Location
9.0
The location was perfect, within walking distance from everything and with plenty of history and character.
Dining
8.0
The dining experience exceeded our expectations, with good seating, choice, and service.
Facilities
9.0
The facilities provided were excellent and added to the overall convenience of the stay.
John
United Kingdom,
October
2023
7.8/10
My stay at the hotel was a mix of lovely experiences and some minor inconveniences. The historical charm of the rooms was delightful, but the noise levels were a bit high at the very top. The friendly and down-to-earth staff made my stay enjoyable despite the minor issues.
Rooms
8.0
The room, a lovely old space with a Four Poster Bed, was part of the historic building. It was clean, stocked with water and toiletries, but it did get quite hot. The scaffolding outside was a unique touch but could be accessed easily.
Service
8.0
The staff were very friendly and helpful, making my experience pleasant. Their down-to-earth nature and willingness to assist with anything I needed really stood out.
Location
9.0
The central location of the hotel in Rye was fantastic, contributing to a great atmosphere.
Dining
7.0
The dining experience was efficient, with good quality but slightly limited variety. The location made it convenient and full of character, enhancing the overall comfort of the environment.
Facilities
7.0
The hotel's facilities were suitable for a comfortable stay, but the presence of low beams may not be ideal for all guests. Safety measures seem to have been a priority in maintaining the historic building.
Historical Charm
High Noise Levels
Bob
United States,
July
2023
8.2/10
The Inn had a lovely, clean, and bright room with an excellent walk-in shower. Although charmingly old-fashioned with a beautiful four-poster bed, I had a bit of trouble controlling the room temperature. Despite this, it was truly a treat to stay here. The service was generally very good and friendly, but there was a little hiccup during breakfast which could use some more attention. The location was amazing, cozy, and conveniently located near the station, bus stops, and shops. The dining was good for a base to travel from, with delicious options. The hotel also offered brilliant facilities, and the overall stay was memorable.
Rooms
8.0
The room was lovely, clean, and bright with an excellent walk-in shower. It had an old-fashioned charm with a beautiful four-poster bed, but the temperature control was a bit difficult.
Service
7.0
The service was friendly and generally very good, except for a small incident during breakfast that could use more attention.
Location
9.0
The location was amazing, cozy, and perfect on a quiet street near the station, bus stops, and shops. It was a great spot to have a pre-dinner drink or visit Mint Street.
Dining
8.0
The dining experience was perfect for a base to travel from, with great options that were delicious.
Facilities
9.0
The hotel offered brilliant facilities for a comfortable and memorable stay.
Hannah
United Kingdom,
May
2023
7.8/10
The hotel is lovely and spotless with brilliant service, although the rooms can get quite hot due to the extract fan. Rye is a charming area to explore, and the hotel offers great value for the money.
Rooms
7.0
The rooms were excellent, but can get very hot with the windows closed and the extract fan running. They are located at the top of the hotel, up several flights of steep stairs.
Service
9.0
The service was top-notch, with staff very knowledgeable about the history of the Inn. Can't wait to return!
Location
8.0
The hotel is located in the Mediaeval cobbled street town of Rye, which is ideal for afternoon tea and exploration. However, the small car park with double/triple parking can be a bit inconvenient.
Dining
7.0
Dining was good overall, with a great location but some improvements needed. Getting your own tea and coffee from a machine was a bit awkward.
Facilities
8.0
The facilities were sufficient, with everything you'd expect. Some minor inconveniences like the awkward position of amenities.
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